We currently accept returns only for items that arrive damaged, defective, or incorrect. In these cases, please let us know the same day your order is delivered, along with a few photos — return shipping is paid by the customer.
Only items that arrive damaged, defective, or not as ordered are eligible for a return. As every Potly piece is handcrafted, small natural variations in beadwork or embroidery are part of its charm and not considered a defect.
Please message us on WhatsApp or email the same day your order is delivered, with your order number and a few photos of the issue. We'll take it from there and guide you through the next steps.
WhatsApp: +91 7289092828